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Harmcity

Why was 42 euros charged on my card? Who are you?

I was just charged 42 euros at 0300 in the morning, who are you guys? How did you get my credit card information? What kind of scam is this? I dont even live anywhere near Germany
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2022-11-24T09:06:52Z
  • Donnerstag, 24.11.2022 um 10:06 Uhr
Hello harmcity,

I assume that you have taken out travel cancellation insurance through Allianz Travel.

This is an independent company within the Allianz Group. For data protection reasons, we therefore have no access to the contract and damage documents. User Team is always dependent on feedback from Allianz Travel colleagues.

You can reach the Allianz Travel colleagues for further clarification by telephone at
+49 89 244 414 178 (Mon to Fri 9 a.m. to 5 p.m.). 


Do you already know our chatbot, many questions are already answered here.


Alternatively, please send me a message to allianzhilft.dialog@allianz.de and provide me with the following data:

• Your username from this forum
• Your contract number
• Your customer data including your address data.

As soon as I have the data, I will take care of your request.

Best regards
Nancy

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7 Kommentare
2022-11-24T09:13:11Z
  • Donnerstag, 24.11.2022 um 10:13 Uhr
I tried to call that number but I dont speak German of course. Why would I need German insurance when Im not even from Germany? ******* how you even got my credit card information....definitely suspicious
2022-11-24T09:17:10Z
  • Donnerstag, 24.11.2022 um 10:17 Uhr
information sent
2022-11-24T09:24:17Z
  • Donnerstag, 24.11.2022 um 10:24 Uhr
Hello Harmcity,

Allianz Travel operates worldwide.

I would like to have your request checked. For this I need your personal data and if necessary a screenshot of your debit. Please send me this to the email address provided.

Thank you very much in advance.

Best regards
Nancy
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2022-11-24T09:30:25Z
  • Donnerstag, 24.11.2022 um 10:30 Uhr
sent
2022-11-24T09:42:25Z
  • Donnerstag, 24.11.2022 um 10:42 Uhr
Hello Harmcity,

Thank you for your feedback.

I will forward your request for consideration.

Best regards
Nancy
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2022-11-24T14:41:17Z
  • Donnerstag, 24.11.2022 um 15:41 Uhr
Hello harmcity,

I have sent you an e-mail about your request.

Best regards and have a nice day
Antje
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