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kasia kaczmarek

private pension


i am saving within my company at your private pension scheme - recently i asked to increase my savings and after 3 months only you rejected it. 

my questions are:

1. how long time you have legally to answer my query (more than 3 months seems too long and legally not correct)

2. on what reason you can decline increase of my plan? its my plan, my money and i dont understand why i am decline this increase and i am encouraged to sign a new contract that will start my 5 year fee period again. 

I am looking forward for your answer. 

I am happy to share more details with you if you need it to investigate the case


Kat Kaczmarek

2 Kommentare
  • Mittwoch, 12.06.2019 um 11:32 Uhr

Hello kasia kaczmarek,

I have forwarded your request to my specialists.

These will contact you directly here in the forum.

Have a nice day.

Best regards


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  • Mittwoch, 12.06.2019 um 12:20 Uhr
Hello kasia kaczmarek,

I have just received the feedback from my specialists.

In order to be able to respond to your request in more detail they need the following data:

- your complete contact details
- Your insurance number
- your username

Please send this data by e-mail to:


Alternatively you can reach my colleagues in the contract department by calling the toll-free number 0800/4100104 (Mon-Fri from 8 am to 8 pm).

Best regards
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