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Kalyn Rost

Webseite Problem

I can not complete my account setup. I bought an insurance plan last week, registered for the online portal, received my code by mail, and when I log in, I only have the option to enter my email address and phone number (which should already be stored, since they were used to send me codes and information). When I'm at the end of the setup, I get the error in the (hopefully attached) screenshot.

It asks me to call a phone number, but I'm hard of hearing, so that's not a good option for me. 

I've tried it on my Android phone and tablet in Chrome and Firefox and on a computer even in Chrome. The problem has been Friday since last week.

1 Kommentar
  • Mittwoch, 17.07.2019 um 14:14 Uhr
Dear Misses Rost ,

Thank you for your message.

I can understand that you are totally unlucky with your situation. I want to help you, so I need some information. Please send me your insurance number, your access number und your complete name on:


Your data stays protected and we continue from there.

You can also contact my colleagues by phone on 0800/4520104 (Mon-Fri from 8-20 pm).

Best regards and a nice day

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