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Stilon_61

My contract expired I need assistance in english

Hello,


Unfortunately I am still learning german and I have zero support from Allianz. Despite the fact that I have asked several times contact with english speakers there is no support. Even when I am talking basic german nobody helps me out. The gentleman who sends me the letters never replies to my english-german emails so at the end I have no contact about my contract. At the moment my contract expired and as per letter it should be extended automatically one year but I would like to ensure this. I was locked in my country due to covid and I couldn't notify anyone by phone regarding the elimination of my contract. 

Richtige Antwort
2020-06-25T11:39:13Z
  • Donnerstag, 25.06.2020 um 13:39 Uhr
Hello Stilon_61,
sorry that you had bad experiences with us. This is not our ambition.

Please let us know your insurance number, your complete contact details and your username on allianzhilft.dialog@allianz.de and we continue together from there. We will then check your insurance.

Kind regards
Annett
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3 Kommentare
Richtige Antwort
2020-06-25T11:39:13Z
  • Donnerstag, 25.06.2020 um 13:39 Uhr
Hello Stilon_61,
sorry that you had bad experiences with us. This is not our ambition.

Please let us know your insurance number, your complete contact details and your username on allianzhilft.dialog@allianz.de and we continue together from there. We will then check your insurance.

Kind regards
Annett
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2020-07-03T12:42:39Z
  • Freitag, 03.07.2020 um 14:42 Uhr
Hello Stilon_61,

At the moment we are still in contact with the responsible colleagues and are waiting for a final feedback to clarify your concerns.
I kindly ask you to be patient. As soon as I have news for you, I will contact you as soon as possible.

Best Regards
Franzi
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2020-07-06T11:16:39Z
  • Montag, 06.07.2020 um 13:16 Uhr
Hello Stilon_61,

We have received feedback from your representative that they have contacted you. I am happy if we could help.

Kind regards
Vanessa
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