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Can't log into or change password


I have been using the Allianz bonusdrive app for some time now but the situation with it has become untennable: Every once in a while the app will log me out and not allow me to log back in, even when the correct credentials are provided. Even when attempting to set a new password, the app does not allow me to do so, as it asks me for valid credentials (which I used to get the code in the first place!!). Furthermore, even then having been able to log in, it often happens that the app will not record my trips and so I have to constantly keep monitoring the app for all of these issues which should not even be there in the first place!! The worst of this all is that the discounts I get on my insurance are dependent on the use of an app that YOU provide and which works TERRIBLY!! I have restarted my phone, updated the app (and phone OS) and reinstalled the app. Nothing works. Now, since the app does not work, how will I get the medals that I need for the discount? will I get the gold automatically for this month? (It is not my fault that your app is so faulty).

These issues need to be solved as I cannot be expected to have to check on whether the app is working every single time I get in the car. This must work automatically!

When can I expect these problems to be solved? will the app work properly before the end of this month?!

Richtige Antwort
  • Mittwoch, 14.09.2022 um 13:53 Uhr
Hello CMS,

I can understand your anger. It's a pity that the app doesn't work for you as it should.

The BonusDrive app from Allianz Telematics Insurance evaluates your driving style. It measures, for example, how much you accelerate or decelerate. Those who drive prudently benefit - and save insurance premiums.

The fastest way to get help here is to contact BonusDrive support by phone at the free phone number
0800 41 00 134 or via LiveChat (Mon-Fri 08-20 o'clock).

Alternatively, I will be happy to assist you with the clarification. Please send me your personal data:

• Your full name
• Username from the forum
• Your address
• Your insurance number
• Phone number with callback window

to allianzhilft.dialog@allianz.de so that I can forward your request to the responsible colleagues.

Best regards,
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4 Kommentare
  • Montag, 19.09.2022 um 14:01 Uhr
Hello CMS,

have you already been able to clarify your request? Why do I ask? Unfortunately, I can't determine an e-mail inbox with your username.

If you still have any questions, please do not hesitate to contact us.

Best regards,
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  • Donnerstag, 01.12.2022 um 13:38 Uhr
  • zuletzt editiert von Vanessa.
As the main caption is all about the xxx says the vehicle is in use, so if you think this is what you are in need to know then that would be best for many reasons here. Many users can here hire unity programmers as that was what there are many in need will like to know for now. This can be what you will see and would like to know about for the sake of better working opportunities.
  • Donnerstag, 01.12.2022 um 13:47 Uhr
Hello Morgan,

thank you for your contribution. 

However, I would like to draw your attention to our terms of use in the forum and ask you not to insert any external links.

This is also the reason why I removed it from your post.

If you have a concern that affects one of your insurance contracts, please do not hesitate to contact us.

Kind regards 


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