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Complaint_AliExpress@allianz.com

Dear sir/miss,

Kupio sam mobilni telefon u Njemačkoj, isporuka Njemačka.

Za manje od 6 mjeseci telefon je prestao raditi. IP 68 Vodonepropusni telefon zaustavljen radi rada u dodiru s vodom. Prijavio sam krivnju

https://aristote.allianz-assistance.com/eclaim/aliexpress/ui/en/

xxxxxxxxxxxxxxxxxxxx

 Odgovorio sam na mail Complaint_AliExpress@allianz.com
čekati odgovor na 14.09.2018.

Mislim da je to učinio je neprofesionalno čekati tako   dugo  
da odgovori, a ja nisam saznati da sam prekršio zakon o zaštiti potrošača s negativnim rješenjem u tvrde referentni broj: X000011665.

Možete li mi molim vas obavijestiti mene kako stupiti u kontakt s nekim tko je uključen u tu tvrdnju i spreman odgovoriti.

 


Hvala unaprijed,

Richtige Antwort
2018-12-04T12:42:51Z
  • Allianz hilft
  • Dienstag, 04.12.2018 um 13:42 Uhr
Hello Željko Pongrac,

I have looked again directly in the conditions and could determine that the appropriate phone number is +49 89 262083-0.


You are also welcome to contact the colleagues at the following e-mail address:

Contact_AliExpress_DE@allianz.com


They're happy to help you.

kindly regards
Sebastian
Wie hilfreich finden Sie diese Antwort?
13 Kommentare
2018-12-04T10:57:36Z
  • Dienstag, 04.12.2018 um 11:57 Uhr
Hallo Željko Pongrac,

I'd like to help you in your case.
You've got an insurance at Allianz Global Assistance. You can reach for them by phone under 089 62424-100 (Mo - Fr 8:30 - 19 Uhr, Sa 9 - 14 Uhr).

The collegues will help you in your case.

Do you have any further questions?

Kind regards
Vanessa
Wie hilfreich finden Sie diese Antwort?
2018-12-04T11:57:19Z
  • Dienstag, 04.12.2018 um 12:57 Uhr
bok, 

Je li to puni broj ili trebam dodati +49 prije broja?

Srdačan pozdrav, Željko


2018-12-04T12:25:07Z
  • Dienstag, 04.12.2018 um 13:25 Uhr
bok

 Imam kontakt s obzirom na broj telefona +49 89 62424-100 . To je samo odjel za osiguranje. Ne mogu mi pomoći. 

Srdačan pozdrav, Željko

2018-12-04T12:26:17Z
  • Dienstag, 04.12.2018 um 13:26 Uhr
Ispravak, 

 Odjel za putno osiguranje.

Lijepi pozdravi, Željko


Richtige Antwort
2018-12-04T12:42:51Z
  • Allianz hilft
  • Dienstag, 04.12.2018 um 13:42 Uhr
Hello Željko Pongrac,

I have looked again directly in the conditions and could determine that the appropriate phone number is +49 89 262083-0.


You are also welcome to contact the colleagues at the following e-mail address:

Contact_AliExpress_DE@allianz.com


They're happy to help you.

kindly regards
Sebastian
Wie hilfreich finden Sie diese Antwort?
2018-12-04T13:11:45Z
  • Dienstag, 04.12.2018 um 14:11 Uhr
Hi, 

 This number is for travel insurance too. Could you please send me number for Aliexpress claims.


Best regards, Zeljko


2018-12-04T13:21:56Z
  • Dienstag, 04.12.2018 um 14:21 Uhr
Hello Željko Pongrac,

I'm sorry but that's the only number we've got for you. I'd like you to write an email using the following mail address

Contact_AliExpress_DE@allianz.com

I'm sure the colleagues have got the number you're asking for.

Kind regards
Vanessa
Wie hilfreich finden Sie diese Antwort?
2018-12-04T13:31:56Z
  • Dienstag, 04.12.2018 um 14:31 Uhr
I find out about phone 0800 41  00 109,  which person from travel insurance gave me, but i have problems to connect to 0800 numbers from Croatia.


Best regards, Zeljko

2018-12-04T13:40:48Z
  • Dienstag, 04.12.2018 um 14:40 Uhr
Hello Željko Pongrac,

I see. I think the easiest way to find out the right number is to write an email to the colleagues I told you about.

Kind regards
Vanessa
Wie hilfreich finden Sie diese Antwort?
2018-12-04T13:50:13Z
  • Dienstag, 04.12.2018 um 14:50 Uhr
Main problem is that I wait mail from them from 14.09.2018 ( more than 80 days).

Best regards, Zeljko

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